Refund Policy

Effective Date: June 28, 2026

Customer satisfaction is extremely important to us. If you encounter issues or are unhappy with your purchase, please review our refund guidelines below.

Subscription Plans

You may cancel your active subscription plan at any time through your Account Dashboard.

Unless required by applicable local consumer law, subscription fees already paid are generally **non-refundable** once the billing period has started. Your cancellation will take effect at the end of the current billing cycle, and you will retain access to the premium features until that time.

Technical Issues & Service Failure

If you experience technical issues on our platform that prevent you from generating, downloading, or exporting your puzzle pages (such as server bugs or processing failures):

Please contact our support team immediately.
We will investigate the issue and attempt to resolve it within 48 business hours.
If we determine the issue is on our end and cannot be fixed, we will issue a partial or full refund, or apply a credit to your account, at our discretion.

Duplicate or Accidental Charges

In the event of accidental duplicate charges or payment gateways glitches (e.g. charged twice for the same billing cycle), we will issue a **full refund** for the duplicate transaction once verified by our billing team.

Unauthorized Transactions

If you believe your card or account was charged without authorization, please notify us immediately. We will investigate the transaction details and process refunds for verified unauthorized payments, subject to the safety guidelines of our payment gateways.

How to Submit a Request

To request a refund, please send an email to our support team with the following details for fast processing:

Step 1

Provide your registered email address.

Step 2

Include the Order or Payment ID.

Step 3

Provide a clear description of the issue.

support@mosaicartbooks.com